Refund policy
Deadline for return and exchange
In accordance with EU consumer law, you have the right to request a return or exchange within 14 days of receiving the goods. You can exercise this right, whether due to a defect in the quality of the goods or for other reasons.
Return conditions
To ensure that the item can be returned or exchanged, the item must be unused, unopened, and in its original packaging.
Return Process
If you wish to return or exchange an item, please request it through our customer service department and provide your order information. We will provide you with a return address and instructions.
Return Fees
Unless there is a quality problem or error in the product, the shipping cost of the return is the responsibility of the customer. If there is a quality problem with the item, we will bear the return shipping fee.
Refund processing
Refunds will be processed within 14 working days after the item has been returned and confirmed by inspection. Refunds will be made to the original form of payment.